Support

In this video we explain what to do if you get a 12V alert after installing your new Ohmmu battery.

In this video we cover the reasons why your battery might not be charging and how to troubleshoot it.

In this video we cover the options you have to recharge your battery when it needs it.

In this video we help you troubleshoot your vehicle when it's not starting.

Problem:

Battery is reading 0.0V with MultiMeter.

Solution:

Our batteries have a built-in BMS (Battery Management System) which has the ability to 'disconnect' internally in the event of a dangerous situation, this includes OVER voltage, OVER temperature and OVER current (shorting of terminals included).

In these scenarios a RESET is needed.

To reset place battery in a cool safe location without anything connected to it for 5 minutes. Then apply 12.0V - 14.8V to terminals. After a few minutes remove the voltage from terminals and check battery voltage again, it should be restored.

View our installation videos and manuals here: https://www.ohmmu.com/installationguides

View and contact our official installation partners* here: https://www.ohmmu.com/installers

If your state doesn't have an installation partner listed, many of our customers choose DIY installation or have an auto shop/mechanic do the install by following our instructions and videos here: https://www.ohmmu.com/installationguides

IMPORTANT NOTE

*Tesla Service Centers will not install Ohmmu batteries (or any other aftermarket products for that matter) into your vehicle.

If you're not comfortable performing the battery installation yourself, we recommend finding an auto shop/mechanic that can perform the install for you before placing your order.

Please reach out to us if you're having difficulty finding an installer in your area and we may be able to assist.

When parking and leaving an electric or hybrid vehicle unplugged and unused for extended periods, it's important to consider and safeguard the health of your 12V battery (as well as the high-voltage battery pack, although that is out of the scope of this article).

Guidance varies from car to car, according to the specific make and model of your vehicle, so it's important to refer to the vehicle manufacturer's recommendations before proceeding.

Important Note: Tesla EVs can be particularly demanding of their high-voltage and low-voltage batteries, even when not in use, and Tesla generally recommends leaving your vehicle plugged in during extended periods of inactivity to avoid potential issues.

If keeping your EV plugged in isn't possible, there are many online resources available with strategies, best practices, and recommendations for settings which can be turned off to minimize battery usage while parked and unplugged/unused for long periods of time.

After reviewing your vehicle manufacturer's recommendations, if you wish to safeguard your 12V battery from phantom drain and other possible issues, one option available to you with our Bluetooth-enabled 12V batteries is to toggle off the “Discharging” option in the Ohmmu Energy app.

This will essentially disconnect the 12V battery from the vehicle and preserve its state of charge, especially if the high voltage battery is low and can not maintain the 12V battery while the vehicle is unplugged, not being driven, stuck on a software update, etc.

Please follow the below steps to perform this procedure.

Disabling the Discharging Function on your Bluetooth-enabled 12V Battery (and then Re-Enabling Upon Return)

1. Make sure vehicle is parked and in a safe location to perform procedure.
2. In the Ohmmu Energy App > Dashboard, you can turn off both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both.

3. The battery's discharge functionality is now turned off, preventing power to be drawn from the 12V battery to the vehicle.
4. IMPORTANT: When you've returned and are ready to drive the vehicle again, re-enable the “Discharging” feature prior to driving the vehicle, as shown below:

IMPORTANT: The “Charging” and “Discharging” toggle switches should be kept on at all times while the 12V battery is installed in your vehicle, except for temporary instances where you are performing a reset procedure such as this. Please note the “Charging” and “Discharging” toggle switches instruct the Battery Management System (BMS) to either ‘allow’ or 'block' charging and discharging of the battery, and should be used with caution.

In this video we show you how to access Service Mode in your Tesla (some models may differ slightly) and how to change the battery type when swapping out your old battery for a new Ohmmu 12V battery.

Beginning in Mid-2021, Tesla began converting the low voltage battery system in its vehicles to utilize a 15.5V 6.9Ah Li-Ion battery. Tesla models with this revised low voltage system are NOT compatible with Ohmmu 12V LiFePO4 batteries.

12V Low Voltage Battery Versions by Model / Year — Compatible with Ohmmu

• Tesla Model S: 2012 – 2021.5
• Tesla Model 3: 2017 – 2022.3
• Tesla Model X: 2016 – 2021
• Tesla Model Y: 2020 – 2022.3

15.5V Low Voltage Battery Versions by Model / Year — NOT compatible with Ohmmu

• Tesla Model S: June 2021 and later models
• Tesla Model 3: Spring 2022 and later models
• Tesla Model X: 2022 and later models
• Tesla Model Y: Spring 2022 and later models

If you're unsure which low voltage battery system is in your vehicle, please follow the steps below:

1. Using your vehicle's MCU, open the “Controls Menu” by tapping on the car icon in the lower left corner.
2. Next, tap on the “Software” tab, and then click on “Additional vehicle information”.
3. Confirm if there's a line stating “Low voltage battery type: Lithium-Ion”. If yes, then your vehicle has the 15.5V low voltage system and is NOT compatible with an Ohmmu 12V battery.
4. If you don't see information regarding the low voltage battery type, confirm if there's a line stating “Infotainment Processor: AMD Ryzen”. If yes, then your vehicle has the 15.5V low voltage system and is NOT compatible with an Ohmmu 12V battery.
5. If the infotainment processor listed says either “Infotainment Processor: NVIDIA Tegra” or “Infotainment Processor: Intel Atom”, then your vehicle has the 12V low voltage battery system and IS compatible with an Ohmmu 12V battery.

This alert usually self-clears after replacing the 12V battery, however in some cases it does not (depending on certain conditions of the vehicle). If your error did not self-clear upon install then you need to do a 'deep reset' which involves resetting the DC/DC converter.

The procedure depends on the vehicle, but the goal is to fully power-down the vehicle so the DC/DC converter resets itself and recognizes the new battery.

Alert pops up after a recent software update

Please perform the following reset for your model vehicle to clear this alert. If the alert returns shortly after doing a hard reset (same software version), please email support@ohmmu.com with a photograph of the list of alert codes by going to the 'Service' menu and then tapping on ‘Notifications.’

• For batteries without a Bluetooth sticker, reference Tesla | All Models | Hard Reset Procedures
• Tesla Model 3/Y: Reset Procedure via Ohmmu Energy App
• Tesla Model S: Reset Procedure via Ohmmu Energy App
• Tesla Model X: Reset Procedure via Ohmmu Energy App

Explanation: Unfortunately, Tesla has had a longstanding issue with their OEM lead-acid 12V batteries being short-lived and at times dying on customers with little to no warning, often resulting in people being stranded, locked out of their vehicles, in need of a tow, etc. -- this may have even been a primary factor as to why you purchased an Ohmmu 12V LiFePO4 battery.

In response to this ongoing issue, Tesla recently began releasing software updates which monitor and run tests on the 12V battery in an attempt to provide customers with an advanced warning of a battery's failure. In some instances, these tests unfortunately get confused by our battery's higher capabilities and returns with a false error in response - usually this occurs after a recent software update.

We are currently tracking the issue as there have been intermittent reports coming in. Fortunately, the vast majority of these alerts have been resolved by performing a deep reset with no further issue (see procedure instructions below) and we will continue to monitor and investigate this issue.

Please Note: in the vast majority of these cases, this warning alert is erroneous and your Ohmmu 12V battery is very likely completely healthy and operating as it should. Our batteries are built with a very stable lithium iron phosphate (LiFePO4) chemistry and have a long-lasting and reliable battery life, so if you are experiencing this error it is very likely a false alarm.

(Est. Time to Complete: 5–10 mins)

Connect Ohmmu App to 12V Battery (Bluetooth-Enabled Versions Only)

• Download and install the Ohmmu Energy App from the App Store for iOS or Google Play for Android.
• Open Ohmmu Energy App and verify your 12V battery is connected. If not, open the device list and connect to your 12V battery.
• Your battery needs to be Bluetooth-enabled to connect with the Ohmmu Energy App. Look for the Bluetooth-enabled symbol on your battery or verify the model number on your order receipt ends with -B or -BH for compatibility.
• Follow the reset procedure below.

12V Battery Reset Procedure - 'Low Voltage Battery' Errors

• Make sure vehicle is parked and in a safe location to perform reset procedure.
• IMPORTANT: Roll window down and leave the driver's door open for the ENTIRE PROCEDURE (Model 3: Also leave passenger side rear door open).
• Open frunk.
• In the Ohmmu Energy App > Dashboard, turn off both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both. See below:

• Then, on your vehicle: locate and Disconnect High Voltage (HV) using the disconnect method for your vehicle - see below:

Model 3: Located under passenger side rear seat (to access, slide seat lock tab toward center driver side to unlatch, then lift seat cushion up, remove black foam block, and locate grey plug underneath)

Disconnect HV: Unlock Grey/black header by pinching top and rotating locking arm downwards, then pull up to disconnect

Model Y: Located in Frunk on passenger side above wheel well (red/black connector near First Responder Loop w/ orange tag)

Disconnect HV: Slide red lock open, then squeeze end of plug while pulling apart to disconnect

• [Situation-Dependent]: In the event that your 12V battery is dead, or if it has a total voltage below 13.0V, it will be necessary to manually recharge the 12V battery above 13.2V before proceeding. To do so, we recommend disconnecting the 12V battery from the vehicle (doesn't need to be removed from the vehicle, but can be) and connecting it to this battery charger or an equivalent 12V LiFePO4 battery charger until it's voltage is above 13.2V — this will take ~5 hours if charging from a dead battery state (i.e. 12.5V). The following (or any lead acid battery or trickle charger) would also work for EV batteries but may take much longer to charge (~24 hours) depending on amperage https://a.co/9EEPl6D
• Reconnect High Voltage (HV) using the reconnect method for your vehicle - see below:

Model 3: Reconnect Grey/black header by pushing firmly back into place and then rotate locking arm upwards into locked position

Model Y: Push together connectors and slide red lock into closed position

• Wait 10–20 seconds
• In the Ohmmu Energy App > Dashboard, turn on both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both again. See below:

• After your vehicle reboots, the app should indicate that your vehicle is now recharging your 12V battery. This will confirm that your vehicle is now managing the 12V battery charge/discharge cycles again as it should.
• If any alerts remain on your Tesla's MCU screen, they should clear after driving the vehicle for a short period.

IMPORTANT: The “Charging” and “Discharging” toggle switches should be kept on at all times while the 12V battery is installed in your vehicle, except for temporary instances where you are performing a reset procedure such as this. Please note the “Charging” and “Discharging” toggle switches instruct the Battery Management System (BMS) to either ‘allow’ or 'block' charging and discharging of the battery, and should be used with caution.

For example, if you had “Charging” toggled off and “Discharging” toggled on, your battery wouldn't allow itself to be recharged, while still discharging energy to provide 12V power to your vehicle. These settings would cause the battery to eventually drain completely and no longer be able to power the vehicle's 12V systems (dead battery and vehicle). Please be mindful when toggling these switches in the app, as they may leave your battery in a state where it is blocking all charging or discharging energy and prevent it from functioning correctly in your vehicle.

As technical reference, when “Charging” is toggled on, the battery remains internally connected when a current of 0.0A or greater is present (positive current going into the battery), however when it is disabled, the BMS will react to any current greater than 0.0A and internally disconnect the battery to prevent it from charging its cells. Similarly, when “Discharging” is enabled, the BMS allows the battery to discharge energy to external current draws, however when it is disabled, the BMS will block the battery from discharging energy and won't provide any external power.

For Additional Support, Please Contact Us at:

Email: support@ohmmu.com

Our Commitment to You

Ohmmu is committed to our customers and the excellence of our products, and we apologize for any inconveniences you have experienced due to the recent Tesla software updates 2021.36.x and later.

Please know that we are continuing to evaluate this issue and working hard on further developing solutions that will prevent occurrences like this from happening in the future.

Thank you so much for your patience and support -- if you have any questions or require additional assistance, please contact: support@ohmmu.com

(Est. Time to Complete: 5–10 mins)

Connect Ohmmu App to 12V Battery (Bluetooth-Enabled Versions Only)

• Download and install the Ohmmu Energy App from the App Store for iOS or Google Play for Android.
• Open Ohmmu Energy App and verify your 12V battery is connected. If not, open the device list and connect to your 12V battery.
• Your battery needs to be Bluetooth-enabled to connect with the Ohmmu Energy App. Look for the Bluetooth-enabled symbol on your battery or verify the model number on your order receipt ends with -B or -BH for compatibility.
• Follow the reset procedure below.

12V Battery Reset Procedure - 'Low Voltage Battery' Errors

• Make sure vehicle is parked and in a safe location to perform reset procedure.
• IMPORTANT: Roll driver's door window down and leave the door open for the ENTIRE PROCEDURE.
• Open frunk
• In the Ohmmu Energy App > Dashboard, turn off both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both. See below:

• Disconnect the High Voltage (HV) system via First Responder Loop w/ orange tag, located in Frunk on passenger side above wheel well, using the disconnect method below:

Model S (All Versions: April 2016 – May 2021): https://youtu.be/zDi5to4WhA4?t=627

Model S (All Versions: 2015 – March 2016, and Dual Motor 2014+): https://youtu.be/tqx3kG0TAQs?t=236

Model S (All Single Motor Versions, 2012 – 2015): https://youtu.be/aYShHfOsNVk?t=230

• [Situation-Dependent]: In the event that your 12V battery is dead, or if it has an extremely low state of charge (SOC), it will be necessary to manually recharge the 12V battery above 13.2V before proceeding. To do so, we recommend disconnecting the 12V battery from the vehicle (doesn't need to be removed, but can be) and connecting it to this battery charger or an equivalent 12V LiFePO4 battery charger until it's voltage is above 13.2V — this will take ~5 hours if charging from a dead battery state (i.e. 12.5V).
• Reconnect First Responder Loop to re-engage High Voltage (HV) system.
• Wait 10–20 seconds
• In the Ohmmu Energy App > Dashboard, turn on both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both again. See below:

• After your vehicle reboots, the app should indicate that your vehicle is now recharging your 12V battery. This will confirm that your vehicle is now managing the 12V battery charge/discharge cycles again as it should.
• If any alerts remain on your Tesla's MCU screen, they should clear after driving the vehicle for a short period.

IMPORTANT: The “Charging” and “Discharging” toggle switches should be kept on at all times while the 12V battery is installed in your vehicle, except for temporary instances where you are performing a reset procedure such as this. Please note the “Charging” and “Discharging” toggle switches instruct the Battery Management System (BMS) to either ‘allow’ or 'block' charging and discharging of the battery, and should be used with caution.

For example, if you had “Charging” toggled off and “Discharging” toggled on, your battery wouldn't allow itself to be recharged, while still discharging energy to provide 12V power to your vehicle. These settings would cause the battery to eventually drain completely and no longer be able to power the vehicle's 12V systems (dead battery and vehicle). Please be mindful when toggling these switches in the app, as they may leave your battery in a state where it is blocking all charging or discharging energy and prevent it from functioning correctly in your vehicle.

As technical reference, when “Charging” is toggled on, the battery remains internally connected when a current of 0.0A or greater is present (positive current going into the battery), however when it is disabled, the BMS will react to any current greater than 0.0A and internally disconnect the battery to prevent it from charging its cells. Similarly, when “Discharging” is enabled, the BMS allows the battery to discharge energy to external current draws, however when it is disabled, the BMS will block the battery from discharging energy and won't provide any external power.

For Additional Support, Please Contact Us at:

Email: support@ohmmu.com

Our Commitment to You

Ohmmu is committed to our customers and the excellence of our products, and we apologize for any inconveniences you have experienced due to the recent Tesla software updates 2021.36.x and later.

Please know that we are continuing to evaluate this issue and working hard on further developing solutions that will prevent occurrences like this from happening in the future.

Thank you so much for your patience and support -- if you have any questions or require additional assistance, please contact: support@ohmmu.com

(Est. Time to Complete: 5–10 mins)

Connect Ohmmu App to 12V Battery (Bluetooth-Enabled Versions Only)

• Download and install the Ohmmu Energy App from the App Store for iOS or Google Play for Android.
• Open Ohmmu Energy App and verify your 12V battery is connected. If not, open the device list and connect to your 12V battery.
• Your battery needs to be Bluetooth-enabled to connect with the Ohmmu Energy App. Look for the Bluetooth-enabled symbol on your battery or verify the model number on your order receipt ends with -B or -BH for compatibility.
• Follow the reset procedure below.

12V Battery Reset Procedure - 'Low Voltage Battery' Errors

• Make sure vehicle is parked and in a safe location to perform reset procedure.
• IMPORTANT: Roll driver's door window down and leave the door open for the ENTIRE PROCEDURE.
• Open frunk
• In the Ohmmu Energy App > Dashboard, turn off both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both. See below:

• Disconnect the High Voltage (HV) system via First Responder Loop w/ orange tag, located in Frunk on passenger side above wheel well, using the disconnect method below:

Model X (All Versions: 2016 – 2021): https://www.youtube.com/watch?v=ajl_XK7AoiU&t=573s

• [Situation-Dependent]: In the event that your 12V battery is dead, or if it has an extremely low state of charge (SOC), it will be necessary to manually recharge the 12V battery above 13.2V before proceeding. To do so, we recommend disconnecting the 12V battery from the vehicle (doesn't need to be removed, but can be) and connecting it to this battery charger or an equivalent 12V LiFePO4 battery charger until it's voltage is above 13.2V — this will take ~5 hours if charging from a dead battery state (i.e. 12.5V).
• Reconnect First Responder Loop to re-engage High Voltage (HV) system.
• Wait 10–20 seconds
• In the Ohmmu Energy App > Dashboard, turn on both the “Charging” and “Discharging” toggle switches, entering the default security code “999000” for both again. See below:

• After your vehicle reboots, the app should indicate that your vehicle is now recharging your 12V battery. This will confirm that your vehicle is now managing the 12V battery charge/discharge cycles again as it should.
• If any alerts remain on your Tesla's MCU screen, they should clear after driving the vehicle for a short period.

IMPORTANT: The “Charging” and “Discharging” toggle switches should be kept on at all times while the 12V battery is installed in your vehicle, except for temporary instances where you are performing a reset procedure such as this. Please note the “Charging” and “Discharging” toggle switches instruct the Battery Management System (BMS) to either ‘allow’ or 'block' charging and discharging of the battery, and should be used with caution.

For example, if you had “Charging” toggled off and “Discharging” toggled on, your battery wouldn't allow itself to be recharged, while still discharging energy to provide 12V power to your vehicle. These settings would cause the battery to eventually drain completely and no longer be able to power the vehicle's 12V systems (dead battery and vehicle). Please be mindful when toggling these switches in the app, as they may leave your battery in a state where it is blocking all charging or discharging energy and prevent it from functioning correctly in your vehicle.

As technical reference, when “Charging” is toggled on, the battery remains internally connected when a current of 0.0A or greater is present (positive current going into the battery), however when it is disabled, the BMS will react to any current greater than 0.0A and internally disconnect the battery to prevent it from charging its cells. Similarly, when “Discharging” is enabled, the BMS allows the battery to discharge energy to external current draws, however when it is disabled, the BMS will block the battery from discharging energy and won't provide any external power.

For Additional Support, Please Contact Us at:

Email: support@ohmmu.com

Our Commitment to You

Ohmmu is committed to our customers and the excellence of our products, and we apologize for any inconveniences you may have experienced due to the recent Tesla software updates.

Please know that we are continuing to evaluate this issue and working hard on further developing solutions that will prevent occurrences like this from happening in the future.

Thank you so much for your patience and support -- if you have any questions or require additional assistance, please contact: support@ohmmu.com

For our latest smart lithium batteries with bluetooth connectivity (SKUs ending in -B or -BH), you may perform a reset via our app:

• Tesla Model 3/Y: Reset Procedure via Ohmmu Energy App
• Tesla Model S: Reset Procedure via Ohmmu Energy App
• Tesla Model X: Reset Procedure via Ohmmu Energy App

Tesla Model S

1. Open drivers door, roll down drivers window and open frunk
2. “Power off” vehicle via MCU Safety & Security screen
3. Disconnect First Responders Loop
4. Disconnect 12V battery (leave installed, just disconnect the negative terminal) - need 10mm wrench for this.
5. Wait 1-30 seconds max
6. Reconnect First Responders Loop
7. Reconnect 12V battery, then wait 2 minutes
8. Step on brake pedal and wait for vehicle to reboot

Tesla Model 3

See Tesla | Model 3 / Y | "Schedule service to replace low voltage battery" Error

Tesla Model X

1. Open drivers door, roll down drivers window and open frunk
2. “Power off” vehicle via MCU Safety & Security screen
3. Disconnect First Responders Loop — our installation video shows the process here: Disconnect First Responders Loop
4. Disconnect 12V battery (leave installed, just disconnect the negative terminal) - need 10mm wrench for this.
5. Wait 1-30 seconds max
6. Reconnect First Responders Loop
7. Reconnect 12V battery, then wait 2 minutes
8. Step on brake pedal and wait for vehicle to reboot

Tesla Model Y

See Tesla | Model 3 / Y | "Schedule service to replace low voltage battery" Error

Last updated June 14, 2023

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15. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
16. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
17. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
18. Delete the copyright or other proprietary rights notice from any Content.
19. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
20. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
21. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
22. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
23. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
24. Use the Site in a manner inconsistent with any applicable laws or regulations.

USER GENERATED CONTRIBUTIONS

The Site does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, 'Contributions'). Contributions may be viewable by other users of the Site and through third-party websites. As such, any Contributions you transmit may be treated in accordance with the Site Privacy Policy. When you create or make available any Contributions, you thereby represent and warrant that:

1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms of Use.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms of Use.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms of Use, or any applicable law or regulation.

Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms of Use and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.

CONTRIBUTION LICENSE

You and Site agree that we may access, store, process, and use any information and personal data that you provide following the terms of the Privacy Policy and your choices (including settings).

By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings ('Submissions') provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITES AND CONTENT

The Site may contain (or you may be sent via the Site or the Marketplace Offerings) links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-PartyContent does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site and the Marketplace Offerings are hosted in the United States. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.

TERM AND TERMINATION

These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE OFFERINGS (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OFFERINGS OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.

We cannot guarantee the Site and the Marketplace Offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Marketplace Offerings at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or the Marketplace Offerings or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These Terms of Use and your use of the Site and the Marketplace Offerings are governed by and construed in accordance with the laws of the State of Arizona applicable to agreements made and to be entirely performed within the State of Arizona, without regard to its conflict of law principles.

DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each 'Dispute' and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ('AAA') and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ('AAA Consumer Rules'), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in United States, Arizona. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Maricopa, Arizona, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.

In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. The the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

MISCELLANEOUS

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

Ohmmu 6169 S Morning Star Ln, Prescott, AZ 86303 United States contact@ohmmu.com

View the Ohmmu App Privacy Policy here: Ohmmu App Privacy Policy

Ohmmu LLC, doing business as Ohmmu, collects personal information for internal use. We do not share customer information with any third parties.

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;
• To provide our Users with ongoing customer assistance and technical support;
• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
• To comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do you use cookies and other tracking tools?

Ohmmu uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.
• To identify your registered members (users who registered to your site).
• To monitor and analyze the performance, operation and effectiveness of Wix's platform.
• To ensure our platform is secure and safe to use.

For more information about what cookies are and why they are used, please visit: https://www.allaboutcookies.org/

The following links explain how to access cookie settings in various browsers:

• Cookie settings in Firefox
• Cookie settings in Internet Explorer
• Cookie settings in Google Chrome
• Cookie settings in Safari (OS X)
• Cookie settings in Safari (iOS)
• Cookie settings in Android

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at: contact@ohmmu.com.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: contact@ohmmu.com.